Following the installation of your four hole kitchen tap, you may experience a small amount of water leaking from the spout and the rinse at the same time. In most cases this is not a product fault.
It is common in new installations for debris to become lodged inside the base of the spout and also within the pull-out rinse which causes the sliding valve mechanism to not return fully to its off position. This can literally be a fraction of a millimetre, which causes the water to bypass the seal.
The following instructions detail the process to follow, but please also refer to the video below which shows a member of the Bidbury & Co production team demonstrating the process on how to clear the spout/internal diverter
Turn off water
Unscrew the spout from the base
Remove internal diverter
Turn the water on
If fitted, turn the water supply on and slowly allow some water to flow through
Let water run until any debris is cleared
Turn off water
Insert diverter back into the spout(ensure it is fully seated)
Screw the spout back into place
Now follow the guide on clearing the rinse
It is also important to ensure the pressure being supplied to the rinse is not too high. Excessive pressure can cause water to be forced past the shut-off valve/seal. In most cases, we recommend a maximum water pressure of 3.0bar. If your supply is in excess of this (most UK households will be between 3-5bar), you will need to fit a pressure reducing valve.
Please Note: Damage caused by excessive water pressure is not covered under the manufacturer’s warranty.
